Contact Us
Email: contactus@kaleialoha.com
Kaleialoha Orchid Farm, Inc
HCR 2 Box 5782
Kea'au, Hawaii
96749-9412
Call: 808-982-7744
FAX 808 982-6479
Office Hours and Shipping Days:
- Monday -Thursday: 7:00 a.m. - 3:00 p.m. HST
- Friday: Closed
- Saturday: Closed
- Sunday: 7:00 a.m. - 12:00 p.m. HST
Our nursery is not open to the general public.
Ordering
The best and easiest way to place an order is on our secure website in our online store. You will receive an email confirmation once your order has been placed. We will also send email confirmation with your FedEx tracking number once your order has shipped.
You can also email contactus@kaleialoha.com; or call 808-982-7744 to order. Be sure to include your phone number, any special instructions and a gift message if you wish to send a card. FOR YOUR OWN PROTECTION, please do not include credit card information if ordering via email; we will call and get that information from you when we confirm your order.
We make every attempt to meet all requested delivery dates but because we hand select product especially for you and we are under time and shipping constraints by our carriers, there may be times when we are unable to do so. Should this occur, we will ship on our next available preferred shipping day.
Special note: We sell our orchid plants in or out of bloom. Unless otherwise stated, plants may or may not have spikes, buds or flowers at time of shipment.
Please remember that we are a small family nursery and demand during peak periods is very high. We will do our very best to fill your specific order, but availability is on a first come first served basis. We recommend ordering a week in advance, but of course, we will always do our best to accommodate your requests.
Cancellations
To cancel an order you must contact us four (4) days in advance of order delivery date either via email at contactus@kaleialoha.com or by calling us 808 982-7744. Once your order has been reserved, harvested, assembled or shipped, we will be unable to cancel it. Orders placed with incorrect information that prevents delivery cannot be cancelled or refunded.
There will be a 20% or $25 minimum restocking fee charged to all cancellations.
Shipping
After your order is placed, please allow 24-48 hours processing time. Orders received Tuesday will most likely be held until the following Monday.
We ship Monday through Wednesday via FedEx Priority Service for best chance of same week delivery (weather permitting).
For the health of our orchids, we do not recommend shipping over the weekend.
Shipping costs are for 1-2 plants. There will be $3.00 added for each additional plant ordered. Mahalo for your understanding.
|
Fed-Ex 2 Day Delivery Day |
Monday | Wednesday | Tuesday |
|---|---|---|
| Tuesday | Thursday | Wednesday |
| Wednesday | Friday | Thursday |
| Thursday (by special request) | Saturday | Friday or Saturday (by request) |
Upgraded Service
At this time all shipments are sent via FedEx Priority Service.
It takes 2 business days for delivery to anywhere East of the Rockies from Hawaii. Saturday Deliveries are not available in California due to California State Agricultural budget cuts. Alaska shipments have an additional Fedex surcharge fee.
Rural Areas & Remote Area Surcharges
If you shipment is being sent to an area that is designated as "rural" or "extended" by Fedex or UPS, there will be an additional $5.00 Fedex surcharge added to your order total. Extremely remote areas may require additional surcharges above $5.00.
Rural areas may or may not require an additional delivery day. Fedex does not include weekend days in their delivery committment to Rural areas. There may or may not be Saturday deliveries available.
You can call 1-800-GO-FEDEX or go to www.fedex.com to check on your shipping zipcode.
California Shipments
Due to the import regulations imposed upon us by the California State Agriculture Department and the additional administrative time required for compliance, all orders with delivery addresses in the State of California will be charged a $5 minimum processing fee for orders up to $50 and the greater of 10% or $10.00 minimum processing fee for orders over $50. We are sorry for any inconvenience this may cause.
Arizona Shipments
Effective June 2020 - we can now ship our beautiful orchid plants to Arizona!
Puerto Rico Shipments
We have a $1,500 minimum order for Puerto Rico shipments. Please call 808 982-7744.
Guaranteed Healthy Delivery
We guarantee healthy product if we are allowed to choose the shipping method, allowed to withhold shipment until weather conditions are conducive to safe delivery and if you choose the Fedex Signature option and someone is available to sign for a delivery receipt.
Kaleialoha Orchid Farm does not recommend using a freight forwarding company. Should you choose to use a freight forwarding company, Kaleialoha Orchid Farm is only responsible for delivery to the original address on the order and is not responsible for additional time in transit, the condition of our product upon arrival, loss, delays or damage beyond that point.
We pack everything with great care and if all the above criateria is met, we guarantee the health of our plants, but we are not responsible in the unlikely event of damage to flowers, buds or bloom spikes that may sometimes occur in either shipping or unpacking.
We can not be held responsible for delivery delays related to circumstances beyond our control (natural disasters, inclement weather, extreme heat or cold, acts of terrorism, etc.). Neither Fedex nor UPS guarantee perishables. If you are shipping to an extremely cold or extremely warm climate, though we do take all the precautions that we can, we can not be held responsible for damage due to extreme heat or extreme cold.
We offer insulated winter wrap for shipping plants to cold areas. Weather conditions will be checked and it may be determined that the insulated wrap for plant orders are necessary to aide in the safe arrival of our product. We will charge a $4.00 fee for single insulated wrap and $8.00 for double insulated wrap on retail orders and $6.00 per sheet for larger or wholesale orders. Heat packs are $4.00 each. When shipping to a area that is below 30 degrees, we may recommend holding the shipment.
Random Inspection
All of our shipments are subject to random inspection by State and Federal inspection agencies which may result in a delay in delivery (primarily in California) or in some cases, damage to our product. We are not liable or responsible for delivery delays or damage when related to inspection from these agencies.
Damaged Shipments
We take great pride in the quality of our product and take great care in packing your order. In the unlikely event that damage to the box is evident upon receipt of an order, please keep all packing material and plants or flowers and report the damage to us within 48 hours of receipt. Failure to report damage within 48 hours of receipt of order or to submit any supporting materials voids our guarantee.
We may also require that photographic evidence be submitted within 48 hours of receipt as well. We have a limited amount of time to submit any claims with our shipper or suppliers and they may want to see damaged items.
We may also request the return of damaged items.
We will refund or replace damaged product when all of the guaranteed delivery criteria is met. We will file a claim with our carriers for any damage, but shipping/packing costs are not refundable unless claim is honored. If you choose replacement flowers or plants, additional shipping/packing charges may be applicable.
Returns
Because of the perishable nature of our products, returns must be sent via FedEx or UPS Air within 48 hours of receipt or by a specified date requested when return request is made. Returns sent via FedEx or UPS Ground, the U.S. Postal Service or shipped later than requested return date will not qualify for refund, replacement or credit.
Shipping Address
Please make sure the shipping address provided to us is accurate. There will be a $25.00 fee added to your order if the address or zip code is incorrect and our carriers need to change it to deliver your order. This fee is a shipping carrier fee and not a farm fee. For your own sake, please make certain that the address and zip code are accurate. Sorry, we can not deliver to P.O. Boxes.
FedEx Signature Request
With Fedex, you may request that your package be signed for instead of being left without a signature at your recipient's address. The Fedex charge for this service is $7.00. We can not be held responsible if a package is left out in the elements for an extended period of time, or if the package is stolen.
For larger or custom orders, additional shipping charges may apply. Please inquire with us at the farm for estimates on custom orders.
Availability
All offerings are subject to availability and prices are subject to change without notice. During holiday periods or special occasions we advise you to place your orders early because supply is not unlimited. Our suggestion is two weeks or more. We will do everything in our power to ensure that you get your first choice but in the unlikely event that the flowers or plants you want are no longer available we may have to substitute or contact you to suggest alternatives. If you are ordering less than one week before a special occasion we recommend that you nominate a second choice.